Archive for 'Comm100 Forum'

1. Added more integration options with other Comm100 modules.
   • Added integration with Comm100 Help Desk
     The integration with Comm100 Help Desk allows your customers to access your Forum in your help desk. Comm100 Help Desk is a self-service portal offering a centralized place for all your customer service channels, including Forum, Live Chat, email, Ticket, Knowledge Base and Email Marketing.
   • Added integration with Comm100 Knowledge Base
     The integration of Comm100 Knowledge Base and Comm100 Forum hosted allows you to promote a topic as an article candidate to your Comm100 Knowledge Base. It helps you collect possible knowledge base topics from Comm100 forum hosted.
   • Added integration with Comm100 User  (Partially Available)
     All forum registered users are added into Comm100 User. You can track all users’ activities in 360 degree, such as chats and offline messages, tickets, forum posts, knowledge base feedback, navigation, search history etc. in your Comm100 User.
2. Moved User Management to Comm100 User module.
3. Added Page Style and Header & Footer Settings which allows you to personalize your forum to match the style of your website.
   
4. Added Permission Settings which allows you to customize forum permissions for each operator.
5. Improved usability of the search function.
   • Support full-text search in Comm100 Forum hosted.
   • Allow searching posts by author.
6. Added Email Template which allows you to customize the forum system messages, such as the registration success email, user moderation email message, user verification email message, new user notification email etc.. You can tailor the subject, the From Email Address and the content of these emails.
7. Added Report which helps you view and track how many topics and posts your operators have submitted in a certain period of time.
8. Added Audit Log which helps you view the performed activities of your operators in your Comm100 Forum Hosted.
9. Improved usability of the word censoring. You can censor a whole word in your forum.
10. Fixed the bug that images might not display properly in some posts.
11. Fixed the bug that there is no system notification when the private message is successfully sent out.
12. Other minor fixes and tweaks.

Business Forum Made Easy with Powerful & Easy-to-Use Comm100 Hosting Forum

Comm100 Upgrades Its Free Hosted Forum Software with Industry Leading Features

As forum becomes one of the most popular places for online communication, increasingly more businesses find it necessary to set up their own forum to spark customer discussions. For businesses who want to quickly build a thriving forum, here is the solution. Comm100, the provider of customer service software, has just upgraded its free hosted forum software to version 2.0, with advanced feature set and friendly user interface.

Comm100 Forum is the free hosting forum software specifically designed for businesses to communicate with their customers. With Comm100 taking care of all the software, server side hardware, network and backup; businesses can get their own forum up and running in several minutes.

“We understand that businesses don’t always have the resources to set up or manage a forum. Thus we take the task out of building a forum, allowing businesses to focus on building relationships with their customers,” said Amy Gu, VP of Comm100.

With three simple steps, any business can create a community where customers can have discussions, ask questions or make comments. Simply register, customize and paste the generated code to the website. Businesses can freely tailor the forum with their own branding and style.

With Comm100 Forum, a wide range of powerful features are supported, including modular control panels, flexible user permission settings, announcement, poll, sticky, mark as featured, mark as answer, attach files, report abuse, word censoring, private message, advanced search, draft and more.

Comm100 Forum helps businesses improve customer support quality and responsiveness, minimize repetitive support cycles and increase the self-problem-solving rate. It also creates a channel for businesses to listen to and learn from their customers.

Moreover, Comm100 Forum is fully integrated with all other Comm100 applications to offer businesses a complete customer service solution, including Live Chat, Newsletter, Email Ticket and Knowledge Base.

More information can be found at: http://www.comm100.com/forum/hosting.aspx

About Comm100
Comm100 provides open source and free hosted customer service and communication software for businesses. Comm100 products include Live Chat, Forum, Newsletter, Knowledge Base, Email Ticket, Issue Tracking, Survey, etc. As business grows fast, Comm100 has built a large customer base around the globe. 50,000 businesses have registered with Comm100 in 13 months. For more information, please visit: http://www.comm100.com

This weekend, Comm100 is to release Comm100 Forum Hosted 2.0.

Start Time
Saturday September 18th, 2010; 18:50 PDT / Saturday September 18th, 2010; 21:50 EDT

Complete Time
Sunday September 19th, 2010; 02:50 PDT / Sunday September 19th, 2010; 05:50 EDT

Duration
8 hours

Expected Impact
All Comm100 products (Live Chat, Newsletter, Forum, Email Ticket and Knowledge Base) will be temporarily unavailable during this period of time. And your connection to Comm100 servers will be interrupted. Logging out of your site account with Comm100 during the upgrading period is recommended.

Contact Us
Please contact us if you have any questions or need to report a problem.
http://www.comm100.com/company/contact.aspx

What’ New with Comm100 Forum Hosted 2.0
For detailed information about new features and enhancements in this new version, please refer to:
http://hosted.comm100.com/Forum/Topic.aspx?topicId=537&siteId=10000&forumId=535

Thank you for your ongoing concern!

Hi everyone,

Comm100 Forum Open Source has been published on CodePlex, an open source project community powered by Microsoft.

Check it out at: http://opensourceforum.codeplex.com/

Comm100 Forum Open Source is the powerful and easy -to-use open source Forum software based on ASP.NET and SQL server. You can download the Forum package with no limitations for free and install it in your own environment. You can also have full access to the source code and freely tailor the forum software according to your own needs.

Thanks.